FAQ


SHIPPING

All Australian orders $9 flat rate. FREE postage with any purchase over $80.00 in Australia.
All international orders flat rate $25.
International customers will be responsible for any customs/import fees or taxes incurred in their own countries.

All Australian orders are shipped via Australia Post & will require a signature on delivery to ensure peace of mind and the safe delivery to you of your "nu" items. 

PAYMENTS

 You can choose to pay via PayPal or approved credit cards at checkout.

RETURNS/EXCHANGES

If for some reason you are not satisfied with your products once they arrive, you can return your unused, unworn items to us. 
Please send us an email to hey@nunatives.com within 3 days of delivery to give us the heads up on when to expect your package and your reason for its return & we will provide you with a return number.
Once we receive your package we will resend the right size/colour or refund your money. 
The orignal shipping cost will also be refunded if the item is returned, but if the item is an exchange, the customer is liable for the return shipping costs.

Sorry, there are no refunds or exchanges on sale items unless faulty.

DAMAGED/FAULTY ITEMS

All items are packed with love & care. In the unlikely event that an item is faulty please contact us immediately & we will happily replace or refund.

PRE-ORDERS

All pre-order delivery dates are only an estimate on production & delivery times. We can't promise an exact date but we aim to have your items to you by the given estimates. Please be patient if they take a little longer as occasionally there will be unavoidable delays.