FREE OZ SHIPPING ON ORDERS OVER $100//NZ OVER $150//REST OF WORLD OVER $200//ALL PRICES IN AUD$

FAQ


SHIPPING

All Australian orders $9 flat rate. FREE postage with any purchase over $100.00 in Australia.

NZ shipping is $15 flat rate + FREE with any purchase over $150.

US + parts of ASIA shipping is $20 flat rate + FREE with any purchase over $200.

REST OF WORLD orders flat rate $25 + FREE with any purchase over $200.
International customers will be responsible for any customs/import fees or taxes incurred in their own countries.

All Australian + International orders are shipped via Australia Post with tracking to ensure peace of mind and the safe delivery to you of your "nu" items. You will receive your tracking number once your parcel has been shipped.

All orders are shipped within 2-3 business days excluding public holidays. Orders within Australia can be expected within 1-5 business days from posting depending on which state you are in. International orders generally take 2-3 weeks but can sometimes take a little longer in more remote areas.

PAYMENTS

You can choose to pay via PayPal or approved credit cards at checkout. We also accept AFTERPAY.

RETURNS/EXCHANGES

If for some reason you are not satisfied with your products once they arrive, you can return your unused, unworn items to us. 
Please send us an email to hey@nunatives.com within 3 days of delivery to give us the heads up on your reason for its return.
Once we receive your package we will resend the correct size/colour or refund your money. 
The orignal shipping cost will also be refunded if the item returned is faulty. If the item is an exchange due to change of mind or wrong sizing, the customer is liable for the return shipping costs.

Sorry, there are no refunds or exchanges on sale items unless faulty.

DAMAGED/FAULTY ITEMS

All items are packed with love & care. In the unlikely event that an item is faulty please contact us immediately & we will happily replace or refund.

PRE-ORDERS

All pre-order delivery dates are only an estimate on production & delivery times. We can't promise an exact date but we aim to have your items to you by the given estimates. Please be patient if they take a little longer as occasionally there will be unavoidable delays.


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