FAQ

SHIPPING

All Australian orders $10 flat rate or $13 express. FREE postage with any purchase over $150 in Australia.

NZ shipping is $15 flat rate or $30 express. FREE with any purchase over $250

NORTH AMERICA + ASIA shipping is $18 flat rate or $33 express. FREE with any purchase over $250.

REST OF WORLD orders flat rate $25 or $40 express. FREE with any purchase over $250.

International customers will be responsible for any customs/import fees or taxes incurred in their own countries.

All Australian + International orders are shipped via Australia Post with tracking to ensure peace of mind and the safe delivery to you of your nu items. You will receive your tracking number via email once your parcel has been shipped.

All orders are shipped within 2-3 business days excluding public holidays. Orders within Australia can be expected within 1-5 business days from posting depending on which state you are in. International orders generally take 5-15 business days but can sometimes take a little longer in more remote areas.

PAYMENTS

You can choose to pay via PayPal or approved credit cards at checkout. We also accept AFTERPAY.

RETURNS/EXCHANGES

If for some reason you are not satisfied with your products once they arrive, you can return your unused, unworn items to us. 
Please send us an email to hey@nunatives.com within 7 days of delivery to give us the heads up on your reason for its return.
Once we receive your package we will resend the correct size/colour or refund . 
Please note the customer is liable for all shipping costs unless faulty.

Sorry, there are no refunds or exchanges on sale items.

DAMAGED/FAULTY ITEMS

All items are packed with love & care. In the unlikely event that an item is faulty please contact us immediately & we will happily replace or refund. The original shipping cost will also be refunded if the item returned is faulty. 

PRE-ORDERS

All pre-order delivery dates are only an estimate on production & delivery times. We can't promise an exact date but we aim to have your items to you by the given estimates. Please be patient if they take a little longer as occasionally there will be unavoidable delays.